Frequently Asked Questions

Everything you need to know about enhancing your living space with EKAM.

What is the estimated delivery time for my order?

Standard domestic orders are typically processed within 24-48 hours and delivered within 3-7 business days depending on your location.

Are your home fragrances and candles safe for pets?

Yes, our products are crafted using high-quality ingredients and lead-free wicks; however, we always recommend using them in well-ventilated areas and keeping them out of direct reach of pets.

What is your return policy for home decor items?

We offer a 7-day return policy for unused and undamaged items in their original packaging. Please note that personalized or sale items are non-returnable.

Do you offer bulk or corporate gifting options?

Absolutely. We provide curated gift sets for corporate events, weddings, and special occasions. You can reach out to our support team for bulk pricing and customization details.

How can I track my shipment?

Once your order is dispatched, you will receive an email and SMS containing a unique tracking link to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.